Cancellation Policy:

Orders can be canceled within the first 24 hours after purchase. After this period, a 30% fee will be applied due to production commencement.

Order Deadline:

Orders placed after 2:00 PM EST will be processed on the following business day.

Shipping fees vary based on the selected method. Details are as follows:

Frequently Asked Questions:

Shipping Duration:
Our handcrafted products generally require 3-4 business days for processing, with additional time varying by item specifics. Most orders are typically fulfilled within 3 business days.

Delivery Timeframe for Neon Signs:
Neon signs are usually delivered within 14 days of order placement, though they often arrive sooner. Each sign is made to order, with production taking 3-4 business days and shipping requiring an additional 7-10 business days.

Handling Import Fees/Taxes:
Import fees, duties, and taxes are the responsibility of the recipient and vary based on factors such as country of origin, size, weight, and order value.

Tracking Information:
You will receive an email with your tracking number, which may take up to 5 days to be issued. If you do not receive it within this timeframe, please contact us.

Tracking Number Issues:
Tracking numbers may take 1-3 days to become active. If your tracking number remains inactive after four business days, please reach out to us for assistance.

Shipment Notification:
If you haven’t received a shipment confirmation email, please check your spam folder. If it’s not there, contact us with your shipping details for further assistance.

Undelivered Package:
If your package is marked as delivered but you have not received it, please check around your property and with neighbors. If it’s still not found, contact your local post office first, then contact us for further assistance.

Shipping Carriers:
We utilize USPS, DHL, or OSM for shipping, depending on the recipient’s address, to ensure faster and more cost-effective delivery.

Do you ship to APO/FPO/DPO Addresses?
Yes, we ship to PO Boxes and Military APO/FPO addresses. Please note that delivery to these addresses may take longer.

Partial Orders:
Orders containing multiple items may be shipped separately to expedite delivery. If you believe there’s an issue with your order, please contact us.

Multiple Orders/Address Changes:
Unfortunately, we cannot combine orders or change shipping addresses once processing has begun.

Contact Information:
For any inquiries not covered here, please email us at support@chutechllc.com